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Privacy Policy

Social Media and Client Privacy Policy

1. Introduction

Ke Ola Hou – The Lahaina Resiliency Center (“we,” “us,” or “our”) is committed to safeguarding the privacy and confidentiality of individuals who seek our services. This policy outlines our strict commitment to protecting personal information and ensuring that no names, stories, or details about individuals will be shared publicly without written and verified consent.

 

By engaging with us through social media or other digital platforms, you agree to the terms of this Privacy Policy.

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2. Collection of Personal Information

We may collect personal information in the following ways:

  • Directly from You: When you communicate with us via social media, email, or other digital means.

  • From Third Parties: If you tag, mention, or interact with our content on public platforms.

 

What We Will NOT Do:

  • We do not collect or use personal health or private information for social media, public communications, or marketing.

  • We will never disclose names, client stories, images, or any other identifying details without written and verified consent.

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Personal data collected may include:

  • Name and contact details (only if provided for service inquiries)

  • General inquiries related to our services

  • Publicly shared interactions on our social media posts

We do not collect sensitive health information through public social media channels.

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3. Strict Protection of Personal Information

Your privacy is our top priority. No personal client information will ever be shared publicly without explicit, written, and verified consent.

 

Confidentiality Standards:

  • No Client Names or Stories Shared Publicly: We will never post, share, or reference specific client experiences or details in any public forum without prior written and verified consent.

  • No Use of Personal Information in Social Media or Online Presence: We do not use individual names, photos, or personal details in marketing, outreach, or promotional materials without explicit permission.

  • No Public Discussions of Private Matters: All inquiries related to services, treatments, or support should be directed to private channels (phone,info@keolahou.org, in-person).

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4. Social Media Guidelines

We maintain social media accounts to provide community support and resources. However, these are not platforms for discussing personal,

confidential, or health-related matters.

 

User Guidelines for Social Media Engagement:

  • Public Interactions: If you engage with our posts (e.g., comments, likes, shares), your username and public information may be visible to others.

  • Direct Messages: While we monitor messages, social media is not a secure channel for private conversations. We encourage individuals to contact us via official channels for confidential matters.

  • Tagging & Mentions: If you tag us in a post, it may be publicly visible, However, we will never acknowledge, discuss, or share any private matters in public comments or responses.

  • Photos & Videos: We do not share client photos, videos, or testimonials without written and verified consent.

 

5. Disclosure of Information

We do not share, sell, or disclose personal information obtained through social media except:

  • With Your Explicit, Written, and Verified Consent (e.g., if you voluntarily request to be featured in content and sign a release form).

  • As Required by Law (e.g., compliance with legal obligations).

  • For Emergency Situations (if a post indicates an immediate risk to life or safety).

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6. Your Rights
You have the right to:

  • Request the removal of personal information shared on our social media pages.

  • Withdraw consent for any information you previously authorized us to share.

  • Report concerns about privacy or unauthorized data use.

To exercise these rights, contact us at info@keolahou.org.

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7. Third-Party Social Media Platforms

  • Our social media accounts operate on third-party platforms (e.g., Facebook, Instagram, Twitter). These platforms have their own privacy policies, which we do not control.

  • We encourage users to review the privacy policies of these platforms for additional information.

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8. Changes to This Policy

We may update this Social Media and Client Privacy Policy periodically. Any changes will be posted on our website and social media pages with the updated “Effective Date.”

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9. Contact Information

For privacy concerns, inquiries, or requests, contact:
Ke Ola Hou – The Lahaina Resiliency Center
2530 Kekaa Dr. Lāhainā , HI 96761

808-767-5258
info@keolahou.org

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